This Privacy Policy describes how timelessnova.store (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact Information

If you have any questions, require more details about our privacy practices, or wish to make a complaint, please contact us by email:

Email: service@timelessnova.store

Collecting Personal Information

When you visit our Site, we collect certain information about your device, your interaction with the Site, and details necessary to process your purchases. If you contact us for customer support, we may collect additional information.

Any information about an identifiable individual, including the information listed below, is referred to as “Personal Information” in this Privacy Policy.

Device Information

• Purpose of collection: To optimize your browsing experience and perform analytics on site usage.
• Source of collection: Collected automatically through cookies, log files, web beacons, tags, or pixels.
• Disclosure for business purposes: Shared with our payment processors and analytics partners when necessary.
• Personal Information collected: Browser version, IP address, time zone, cookie data, pages viewed, search terms, and interactions with the Site.

Order Information

• Purpose of collection: To provide products and services, process payments, arrange shipping, send invoices or order confirmations, screen for fraud, and send relevant promotions based on user preferences.
• Source of collection: Collected directly from you.
• Disclosure for business purposes: Shared with payment processors, Shopify, and other service providers necessary to complete your order.
• Personal Information collected: Name, billing address, shipping address, email address, phone number, and payment details.

Customer Support Information

• Purpose of collection: To provide assistance and respond to customer inquiries.
• Source of collection: Collected directly from you.
• Personal Information collected: Details necessary to assist with your request or issue.

Cookies and Tracking

Our website uses cookies to enhance the user experience and store shopping cart details, including abandoned checkouts. This data may be used to send reminders by email or SMS, where permitted by law.

Minors

We do not intentionally collect Personal Information from children. If you believe that your child has provided us with Personal Information, please contact us and request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you.

For example, we use Shopify as our online store platform. We may also share information with payment processors, shipping providers, marketing service providers, analytics providers, and other business partners when necessary to operate our Site and provide services to you.

We may also disclose your Personal Information if required by law, in response to a lawful request, or to protect our rights.

Behavioral Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications that may be of interest to you.

This may include the use of analytics tools, advertising pixels, cookies, and tracking technologies to understand how customers use the Site and to improve our advertising performance.

To opt out of targeted advertising, you may visit the advertising settings or opt-out tools provided by major advertising platforms.

Using Personal Information

We use your Personal Information to provide our services to you, including:

• Processing payments
• Fulfilling and shipping orders
• Providing order confirmations and updates
• Communicating with customers
• Providing customer support
• Screening orders for potential risk or fraud
• Improving our Site and services
• Offering promotions and personalized content where permitted

Lawful Basis

If you are a resident of the European Economic Area, we process your Personal Information based on one or more of the following lawful bases:

• Your consent
• The performance of a contract with you
• Compliance with legal obligations
• Our legitimate business interests

Retention of Personal Information

We retain your Personal Information unless you request deletion, subject to any legal, tax, accounting, fraud prevention, or business recordkeeping obligations.

If you wish to request deletion of your Personal Information, please contact us at:

service@timelessnova.store

SMS / MMS Text Marketing Privacy Policy

We respect your privacy. Your phone number and customer details will never be sold, rented, or shared with third parties for profit.

However, we may disclose information as required by law, to protect our rights, or to operate our SMS/MMS marketing program through trusted service providers.

By opting into SMS or MMS marketing, you agree to provide accurate information. Misuse of the program may result in restriction from further participation.

Your Rights

GDPR Rights

If you are a resident of the European Economic Area, you may have the right to:

• Access the Personal Information we hold about you
• Request corrections or updates to your data
• Request deletion of your data
• Withdraw consent at any time
• Request data portability

CCPA Rights

If you are a California resident, you may have the right to:

• Know what Personal Information we collect
• Request deletion of your Personal Information
• Opt out of the sale or sharing of Personal Information, where applicable
• Authorize an agent to submit a request on your behalf

For CCPA-related inquiries, please contact us at:

service@timelessnova.store

Cookies

Our Site uses functional, performance, analytics, and advertising cookies. Cookies help enhance your experience by remembering your preferences, supporting shopping cart functions, and tracking Site usage.

Most browsers allow you to block, delete, or manage cookies through browser settings. Please note that removing or blocking cookies may affect certain features of the Site.

Do Not Track Signals

Our Site does not change its data collection and usage practices when receiving a “Do Not Track” signal from your browser, as there is no standardized industry response.

Automated Decision-Making

We do not engage in fully automated decision-making that legally or significantly affects users.

However, Shopify and other service providers may use limited automated tools for fraud prevention, such as identifying suspicious IP addresses, failed transactions, or payment methods associated with fraudulent activity.

Selling Personal Information

Under the California Consumer Privacy Act, our Site does not sell Personal Information for profit.

However, we may use advertising and analytics tools to provide personalized ads or measure advertising performance, where permitted by law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

The latest version will always be available on our Site.

Contact Us

For any questions regarding this Privacy Policy, please contact us at:

service@timelessnova.store