Refund Policy

Return Timeframe

Returns must be initiated within 120 days from the date you receive your product, unless otherwise stated for specific items or promotions.

Return Conditions

To qualify for a return, the product must meet the following conditions:

  • The product must be returned in its original packaging, if applicable.
  • The product must be free from stains, damage, or signs of misuse.
  • A maximum of two items per order can be refunded.
  • Unlimited store credit and exchanges may be available, depending on the situation.
  • If the exchange item costs more, you must pay the difference.
  • If the exchange item costs less, we will refund the remaining balance.
  • Exchange items will be sent after the returned product has been received and reviewed.

Fees & Return Process

  • A 15% restocking and processing fee may apply to cover inspection, processing, and repackaging costs.
  • We do not offer prepaid return labels.
  • Customers are responsible for purchasing return shipping and sending the product back to us.

Important Return Policy Highlights

Non-Refundable Items

The following items are non-refundable:

  • Warranties
  • Shipping protection
  • Shipping charges
  • Priority processing fees

Tracking Requirement

Once you initiate a return, you must provide tracking information. Failure to provide tracking information may result in your refund or exchange not being processed.

Return Approval

Items sent back without prior approval will not be accepted. To start a return, please contact us first at:

service@timelessnova.store

Refund Methods

  • Refunds may be processed to the original payment method, issued as store credit, or handled through an exchange.
  • If we are unable to process a refund through the original payment method, store credit may be issued for the same amount.

Order Cancellation

Once an order is placed, we may not be able to cancel it because processing begins shortly after the order is submitted.

If your order has already been processed or shipped, you may start the return process after receiving your order by contacting us.

120-Day Trial

At Timeless Nova, we stand by the quality of our products and may offer a 120-Day Risk-Free Trial on select items.

If you are not satisfied with an eligible item, you may return it within 30 days of delivery for a refund or exchange, subject to the terms below.

How It Works

  • The trial period starts on the delivery date.
  • This policy applies only to select Timeless Nova products.
  • The product must be in good condition to qualify for a return.

Return & Exchange Process

  1. Contact our support team at service@timelessnova.store within 30 days to initiate a return.
  2. You are responsible for return shipping costs.
  3. Once we receive and inspect the returned product, we will process your refund, minus any applicable shipping costs, within 5–10 business days.

Exclusions

  • The 30-day trial applies only to the first purchase of an eligible Timeless Nova product.
  • Final sale items are not eligible for return.
  • Damaged, misused, or improperly handled items are not eligible for return.

For assistance, please email us at:

service@timelessnova.store

Chargebacks & Returns Policy

If you are unsatisfied with your purchase, please contact us first so we can help resolve the issue.

Chargebacks or payment disputes initiated without prior communication may void eligibility for refunds, exchanges, or the 30-day trial.

We are happy to assist with any concerns and encourage customers to reach out before filing a dispute.

Damages & Issues

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible so we can review the issue and help make it right.

Please include your order number and any relevant photos or details when contacting us.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods, such as food, flowers, or plants
  • Custom products, including personalized or special-order items
  • Personal care items, such as beauty products
  • Hazardous materials, including flammable liquids or gases
  • Sale items or gift cards

If you have questions about whether your specific item can be returned, please contact us before starting the return process.

Exchanges

The fastest way to get the item you want is to return the original item and place a new order after your return has been accepted.

If you would like to request an exchange, please contact us first at:

service@timelessnova.store

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you may have the right to cancel or return your order within 14 days for any reason.

To qualify, the item must be unused, in its original packaging, and include proof of purchase.

Refund Processing

  • Once your return is received and verified, a refund will be issued within 10 business days.
  • If your return is rejected, we will notify you and provide the next steps.
  • If you have not received your refund within 15 business days after approval, please contact us.

Refund arrival times may vary depending on your bank, credit card company, or payment provider.

Contact Us

If you have any questions or concerns about your order, refund, return, or exchange, please contact our support team:

Email: service@timelessnova.store